Today it is difficult to imagine life without various web services. They replace many actions in the physical world with a few mouse clicks, thereby saving our time. On the Aeroflot website you can book not only tickets, but also seats on the plane. Having gone all the way from buying a ticket to checking in for a flight online, do not forget to turn off your computer and board the plane in real life.

Ticket booking

If you have already compared prices of various airlines and come to the conclusion that you will fly with Aeroflot, then it is better to buy a ticket directly on the company’s official website. This will be both cheaper and safer.

You can book a plane ticket online for the Aeroflot flight you are interested in a maximum of 331 days in advance, and no later than 6 hours before departure. To do this, on the company’s website, select the “Buy a ticket” tab. Then simply fill in the required fields.

Then determine the characteristics of the passengers - their number and age.

Possible options:

• adult (from 12 years old);
• child (from 2 to 12 years);
• infant (up to 2 years).

A maximum of six passengers can be included in one booking. If necessary, you can make multiple reservations. Next you need to choose a flight: direct or with transfers.

When you have decided on the flight, specific information about the passengers is entered: full name, passport details.

If the flight is domestic, you need to provide the details of your regular passport, and for international flights you will need an international passport. Be sure to enter your email address without errors, because a reservation confirmation will be sent to it.

We confirm our agreement with the rules and proceed to payment.

In addition, before flying abroad, you need to check whether you have a travel ban, the high-quality service nevylet.rf will help with this, which will help you find out information about the presence of debt on loans, fines, alimony, housing and communal services, etc., as well as assess the likelihood of a travel ban abroad.

Payment

How to pay for a ticket booked at Aeroflot? All methods are listed on the website. You can use various payment systems, you can pay by card. Or come and give cash at the office.

Time for payment is very limited. If you choose to pay in the office, the delay will be 24 hours. Before paying for your ticket, make sure all information is entered correctly. And at the end, don’t forget to print your e-ticket.

Landing

For those who do not have luggage, it is enough to have a printed pass to board immediately. If you need to check in your luggage, you will have to stand in line to check it in.

To the capital of the Russian North with Aeroflot: Video

• Online check-in for a flight is carried out 24 hours before departure through online applications, kiosks or mobile phones. Online check-in ends 45 minutes before departure.
• Check-in at the counters is permitted no earlier than 12 hours before the plane’s departure; as a rule, check-in for most flights opens 3-4 hours before.

After online check-in, you can print out your boarding pass, according to which your baggage will be checked in at the reception counters at the airport Sheremetyevo. At other airports, luggage is checked in at check-in counters as usual.

• At Aeroflot, passengers with disabilities have the right to priority service.
• Ordering a stretcher is a paid service; the need for a stretcher must be notified no later than 72 hours before departure.
• At least 36 hours before departure, it is necessary to inform that the flight is being carried out by a passenger with cerebral palsy, in which case he will be provided with a luxury seat and a car lift (the service is also paid).

The flight of passengers with disabilities or chronic diseases should be clarified in advance, since Aeroflot reserves the right to refuse flight to this category of persons if there is reason to believe that the flight may be dangerous to their health.

Regular customers are offered a bonus program; after accumulating a certain number of points (miles), they can win an award flight from the airline. Also, participants of this bonus program have a number of advantages when ordering tickets and registering.

Economy class flights allow luggage up to 23 kg, no more than 158 cm in total dimensions. You are allowed to take into the cabin a bag that weighs no more than 10 kg and has dimensions of no more than 115 cm (also the sum of three sides).

Business class - up to two bags, the weight of each bag should not be more than 32 kg, and the total dimensions should not exceed 158 cm. For hand luggage, the weight is increased to 15 kg.

For children under two years of age, additional luggage space is provided, up to 10 kg and with total dimensions of no more than 115 cm.

For children 2-12 years old, Aeroflot sets baggage allowance standards similar to those for adult passengers.

Regardless of the flight class, you are allowed to take an unlimited number of pieces of baggage, provided that the total weight does not exceed 10 kg. Additional transportation cost. seats vary slightly depending on class, approximately 150 euros. 100 euros are fees for exceeding size and weight standards.

Aeroflot's aircraft fleet is the youngest in the air transportation market, not only in Russia, but also in Europe as a whole. Passenger transportation is carried out on 150 passenger aircraft of the A320, A330 and Sukhoi SuperJet-100 models.

• In December 2014, the average age of Aeroflot cars was no more than 4 years.
• The company operates long-haul Airbus A330 aircraft, as well as 10 Boeing B777-300ER aircraft with increased comfort and flight range.
• In 2015, the supply of Sukhoi SuperJet-100 aircraft from the GSS (Sukhoi Civil Aircraft) company began.

The aircraft cabins have ergonomic, comfortable seats; when booking tickets, you can order increased comfort seats with an increased distance between the rows of seats. The cost of such a service is approximately 25 euros on a medium-haul route.

A number of aircraft have special equipment that allows you to access the Internet, send SMS and make calls on board.

The planes provide free meals according to the standard menu. You can order meals as you wish, for a fee (in advance). Thus, you can additionally order a children's or Muslim menu, dietary products, and fruits.

• You can check in for your flight from your home or office;
• Online check-in begins 24 hours and ends 45 minutes before flight departure; 1
• You choose a seat that is convenient for you in the aircraft cabin;
• You print out your boarding pass yourself. There is no need to go to the check-in counter when you arrive at the airport. 2

1 Check-in for Aeroflot flights from Delhi, Dubai, USA (New York, Los Angeles, Washington DC, Miami), Tel Aviv, Hanoi (only for flights departing on Mondays), China (Beijing, Shanghai) closes 1 hour before before departure.

2 According to the requirements of the Turkish authorities, self-registered passengers must obtain a boarding pass at the check-in counter no later than the check-in time for the flight when departing from Antalya Airport.

You can check in for your flight if

• You are traveling on Aeroflot (SU) or subsidiary airlines (Russia (FV), Aurora (HZ)) 3 flying from Moscow (Sheremetyevo) or from other airports where the Aeroflot check-in system is installed;
• You do not carry a weapon, guitar, luggage in the passenger seat, or animals, including a guide dog, assistance dog, emotional support dog, or service dog;
• You do not need the service of accompanying a child without parents.

3 Excluding flights:
- joint operation flights under an agreement on which Aeroflot is not the actual carrier;
- Aeroflot PJSC flights departing from airports: Atyrau (GUW), Beirut (BEY), Bukhara (BHK), Burgas (BOJ), Varna (VAR), Gothenburg (GOT), Dublin (DUB), Cairo (CAI) , Kostanay (KSN), Kyzylorda (KZO), Ljubljana (LJU), Male (MLE), Split (SPU), Tehran (THR), Tivat (TIV), Ulyanovsk (ULY), Shymkent (CIT);
- flights of Aeroflot PJSC operated by subsidiary Rossiya Airlines, departing from the airports of Bangkok (BKK), Denpasar (DPS), Colombo (CMB) and Paris (PAR);
- charter flights of Rossiya Airlines (ticket numbers starting with 195);
- flights of Aeroflot PJSC, operated by subsidiary airline Aurora, departing from Seoul (SEL) and all points in China (except HKG).

Important!

In the Russian Federation, the presence of a paper boarding pass Necessarily to proceed to the boarding gate. If you were unable to print your boarding pass at home, you can print it at the self-check-in kiosks at the airport no later than 45 minutes before your flight departure time.

Checked-in passengers can check their luggage at the airport no later than their flight

• at Sheremetyevo airport - at special drop-off baggage drop-off counters
• at other airports (in the absence of Drop-off counters) - at the regular check-in counter

You can check the departure terminal of your flight by referring to the section.

If a passenger pre-books a seat in the aircraft cabin when purchasing an air ticket, Aeroflot PJSC will make every effort to ensure that it is provided upon check-in for the flight, but cannot always guarantee this.

If you are traveling in Business class or are a platinum or gold member of the Aeroflot Bonus program, you are entitled to premium access at Russian and international airports.

If, after completing the online check-in procedure, you need to change or return your air ticket, please contact our contact center or contact your local Aeroflot office.

Registration via PC

Registration using a mobile device

What documents should I have with me?

How do I know if my flight is delayed?

You can check the terminal and the departure time of your flight by referring to the section.

Once you arrive at the airport, you will find all the necessary information on the information boards in the departure hall.

I arrived at the airport and found out that the flight was delayed.

What type of plane will we fly on?

The aircraft type shown on the schedule, which you may have been advised of when purchasing your ticket, may be subject to change due to technical or operational reasons. To find out which aircraft is being prepared for your flight, please visit our website page.

Why do I have to provide my passport details when booking and/or registering?

In accordance with Art. 6 FEDERAL LAW of August 15, 1996 No. 114 Federal Law “On the procedure for leaving the Russian Federation and entering the Russian Federation” control over the availability of visas or other permits for the entry of persons into a foreign country is the responsibility of the transport company (passenger carrier), unless otherwise provided for by the international treaty of the Russian Federation.

If I need help or advice at the airport, where should I go?

You can ask any Aeroflot employee for help at the airport. Even if the employee you contact does not have the information you need, he will help you find it.

You can change seats using the Change Seat feature. To do this, you need to re-authorize (enter your reservation code and last name) in the “Online registration” system and click the “Change place” button. After changing your seat, you will need to reprint your boarding pass with your new seat and present it at the airport.

What should I do if I can't find an available seat?

This does not mean that there are no empty seats left on the plane. For a variety of reasons, not all seats actually available on the aircraft are shown on the online cabin layout or self-check-in kiosk. Please contact your flight check-in counter at the airport.

I checked in and printed out my boarding pass, but when leaving for the airport I forgot it at home. What should I do?

You will need to go to your flight check-in counter at the airport where you will be given a duplicate of your boarding pass. If your departure airport has self-check-in kiosks, you can print your boarding pass using the Reprint feature.

I checked in for the flight myself, but my plans have changed and I will not be able to fly. What are my actions?

If you did not check your baggage, you can cancel your online check-in yourself.

1. Search for a reservation to cancel registration.

Go to the “Online registration” page. Enter your reservation details in the “Select a flight to check-in” block in the “Reservation code, ticket number, loyalty program number” and “your last name, in Latin letters” fields.

2. Scroll down the online registration page and click on the “Continue” button (activated after entering your reservation details).

3. Click on the cancel registration button “X” for the selected passenger.

4. A form will be displayed to request confirmation of deregistration. To confirm the cancellation of registration, you must click on the “Cancel” button.

5. It is possible to cancel a passenger's check-in only if the passenger's baggage is not checked in. If the baggage is checked in, an information message is displayed to the User about the impossibility of canceling check-in.

6. If you successfully cancel your registration, the Online Registration page will be displayed. If there is one passenger in the booking, only the “Select passengers to check in for flight” block will be displayed on the page. If there are 2 or more passengers in the booking, after one of them is deregistered, the page will display the “Select Passengers to Check-in for Flight” block with the passenger for whom check-in was cancelled, and the “Checked Passengers” block with passengers checked in for the flight.

To change your reservation, if the tariff you have chosen allows, you can contact our Contact Center. Don't forget that most fares can only be changed before the flight on which they are listed departs, so try to contact them well in advance.

You will receive a mobile boarding pass in the form of a 2D barcode.
You must save your mobile boarding pass on your mobile device so that you can present it at the airport and on board the aircraft at any time and without Internet access. (see section).

I checked in, but now I want to change seats. How can I do this?

You can contact the check-in counter for your flight at the airport, where you will be offered any other seat that is not occupied at that time.

What should I do if I can't find an empty seat on the airplane cabin plan?

This does not mean that there are no empty seats left on the plane. For a variety of reasons, not all aircraft seats available at the time of your check-in are shown on the online cabin layout or self-check-in kiosk. Please contact your flight check-in counter at the airport.

We ask that you consider your time. Do not forget that at the airport you will need to go through, and during international transportation, customs formalities and passport control. Passenger boarding ends 20 minutes before flight departure time.

FlightsBooking a seat on an airplane using an electronic ticket

Booking a seat on an airplane using an electronic ticket

An electronic ticket is a mark in the airline’s database about your flight with all its options, your personal data and payment. This entry contains your passport details, flight number, date, fare, fare conditions. Purchasing an electronic document has many advantages, and one of them is the ability to book a seat on a plane using an electronic ticket.

How to book a seat on a plane?

Selecting a seat when purchasing a ticket becomes available if you purchase a flexible, optimal or business class fare. The more expensive the tariff, the more preferential the terms of service, including free seat selection. Airlines generally do not provide this service when purchasing a cheap budget fare. At best, you can choose a seat for a fee.

So, we book a flight with a choice of seat:

• you have chosen the destination, air carrier, fare and filled in the passenger data;
• before payment, you go to the booking page, where you are offered a diagram of the aircraft cabin with free seats marked;
• in this diagram you choose the places that suit you. The data is entered into the airline's database;
• you make payment in accordance with the selected options.

Please note that the seat selection service is generally only available when purchasing tickets on the airline website. Many agents do not allow you to choose your seats when booking. But if you write down your wishes regarding your seat on the plane in the booking notes, which can be made in a special window, the agent can take this information into account and fulfill your wishes when issuing your ticket.

Reservation of a place during online registration

Your ticket will indicate whether you have the option to select your seat when checking in online or not. If there is such an opportunity, then it is indicated whether the choice is paid or free.

For most airlines, online check-in opens 24 hours before departure and closes 45-60 minutes before departure. Your procedure:

• you receive an SMS message and an email informing you that online check-in for your flight begins at a certain time;
• you should go to the website of the airline whose ticket you purchased, enter the reservation code and your last name on the website;
• check the passenger's details, select a seat on the plane's cabin map. The sooner you register online, the better your chances of choosing the right place, because... towards the end of registration, convenient seats run out;
• print your boarding pass. With this paper boarding pass, you arrive at the airport at least 30 minutes before departure and go straight to passport control.

Book air tickets on the ART-service company website

When booking on our website, you have the opportunity to select an airline and fare type with a choice of seat on the plane at check-in (paid or free).

Booking and issuing electronic tickets on our website fully complies with the airline's rules.

Aeroflot airline passengers can check in online for a flight at a convenient time from any place where there is Internet access. Aeroflot begins online registration 1 day in advance and ends 45 minutes before takeoff. For flights from Israel (Tel Aviv) and the USA (Washington, New York, Los Angeles and Miami), online check-in ends 1 hour before the plane takes off.

The advantage of online check-in is that you can choose your own seat in the cabin and print out your boarding pass. If you're flying light without checked baggage, you won't have to go to check-in counters at the airport.

How to check in online for an Aeroflot flight

On the official website of the Aeroflot airline, in the Online services - Online registration section, you need to check the box at the end of the page that you have read and agree to the registration conditions, and click on the Continue button. Next, you need to enter the air ticket reservation code and the passenger’s last name in Latin letters. Check the passenger's details and indicate the Aeroflot bonus card number, if available. Choose the seat you like in the aircraft cabin and print out your boarding pass.

If you don’t have a printer, you can print your boarding pass at the airport: either yourself at special self-check-in kiosks, or in the traditional way with the help of Aeroflot employees at the check-in counters.

Read also: Is it necessary to register online after completing online registration and how to do it if it is not possible to print your boarding pass.

If you have successfully checked in online and have your boarding pass and luggage in your hands, then go to the DROP OFF counters at the airport. They are intended for already registered clients, and there are usually short queues.

Online registration is not provided

Some passengers can check-in for an Aeroflot flight only at the airport; online check-in is not provided for them.

• Passengers with animals.
• Passengers with disabilities.
• Unaccompanied children.
• Passengers of flights and charters.

If the flight is operated from Moscow Sheremetyevo Airport, Aeroflot’s home hub, passengers have access to an online check-in service. The possibility of online check-in when departing from other Russian or foreign airports depends on whether they have a special Aeroflot check-in system installed or not. Passengers can try to check in online; if that doesn’t work, they can contact the airline.

Online check-in for Aeroflot flights is available on the company’s official website.

Self-check-in kiosks at Sheremetyevo

Aeroflot airline offers passengers to independently check their luggage at Moscow Sheremetyevo Airport through special kiosks in Terminal D at counters No. 40 and 41. Only Aeroflot clients flying within Russia can use this service.

Passengers who have checked in online for a flight and received boarding passes can send their luggage to the airport's baggage system upon arrival at the airport. To do this, they need to go to the self-check-in baggage counter and follow the instructions, which are displayed on the kiosk screen in Russian and English. Namely, the passenger will need to scan his boarding pass, weigh his luggage, print out the tag, stick it on the suitcase and place it on the belt.

The service is available to those passengers who have one suitcase (or bag/box/other luggage), weighing up to 23 kg and measuring up to 158 cm in total dimensions (length, height and width). If the baggage exceeds these parameters, then check-in through this counter is not possible; you must check-in and hand over baggage in the usual manner through the passenger check-in counters and baggage handling counters of the airline staff.