In chronological order of their publications.
The headings of inactive (cancelled) norms are crossed out.
For an abbreviated list, see the end of the file.
INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*
see the current Code of Practice SP 30.13330.2012
... 2.2. Temperature hot water in water intake areas the following should be provided:
a) not lower than 60 °C - for centralized hot water supply systems connected to open systems heat supply;
b) not lower than 50 °C - for centralized hot water supply systems connected to " closed systems heat supply;
c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.
Set of rules SP 30.13330.2012
"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"
Updated version of SNiP 2.04.01-85*
"…5.1.2. The temperature of hot water at water supply points must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C."
SanPiN 4723-88
"SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS"
see current SanPiN 2.1.4.2496-09
(approved by the Chief State Sanitary Doctor of the USSR in November 1988)
"…1.7. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.
Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after repair work or eliminating emergency situations in systems, it is necessary to maintain the temperature at 75°C for 48 hours."
_________________________________________________________________________________
GOST R 51617-2000.
HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS
"… 4.16.3 The temperature of hot water at consumers’ water supply points should be from 50 to 75 °C
__________________________________________________________________________________________
SanPiN 2.1.4.2496-09
HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS
"1. Scope of application
1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.
1.2. These sanitary rules are mandatory for everyone legal entities, individual entrepreneurs, whose activities are related to the organization and (or) provision of centralized hot water supply systems...
2. General provisions
…2.3. Sanitary and epidemiological requirements for hot water systems centralized water supply are aimed at:
Prevention of contamination of hot water with highly contagious infectious pathogens of viral and bacterial origin that can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;…
2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
3. Requirements for the design, construction, operation of centralized hot water supply systems
3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60°C, static pressure not less than 0.05 mPa, with pipelines and water heaters filled with tap water….
"RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK"
(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)
“... 5.3. Hot water supply
5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open hot water supply systems and at least 50 degrees. C - in closed. The water temperature in the hot water supply system must be maintained using automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."
RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS
see current Post. No. 354
"...Appendix 1
...p. 5 Ensuring the temperature of hot water at the point of analysis:
not less than 60°C – for open centralized heating systems;
not less than 50°C – for closed district heating systems;
no more than 75°C - for any heat supply systems"
RULES FOR THE PROVISION OF PUBLIC SERVICES
TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS
Appendix 1
REQUIREMENTS
to quality utilities
5. ...Ensuring that the temperature of hot water at the point of water supply complies with legal requirements Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)
P.S. There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:
“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.
According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).
Thus, Sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator characterized by a minimum (not lower than 60 °C) and maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, which ensures the quality of public services."
The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.
BASES:
clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings»
Updated version of SNiP 2.04.01-85*;
clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements to ensure the safety of hot water supply systems";
5.3.1 « Rules and regulations technical operation housing stock"(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);
Clause 5 of Appendix 1 "Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings" (approved by the Post of the Government of the Russian Federation dated May 6, 2011 No. 354).
Compiled by housing and communal services specialist Yuri Kalnin
We are accustomed to the amenities that are available in our homes. Electricity, heating, gas - all this an integral part of our comfort.
Hot water is one of the most popular services. You realize this especially acutely in summer season at planned shutdown water, but this lasts a short period.
Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:
What to do if during the year from the tap instead of hot water arrives slightly warm? And what temperature should the water in the tap be? apartment building? We will talk about the standard hot water temperature in the apartment below.
What is the service life of gas meter according to the law, and what to do if it is expired? find out right now.
What should the quality be?
What do SNIPs, GOSTs and SanPins say? In accordance with the Decree of the Sanitary and Epidemiological Service (SanPiN 2.1.4.2496-09 clause 2.4) certain standards have been introduced on the temperature regime of water delivery to residential premises.
This document specifies the temperature limits for water supplied to apartments. They range from 60°C to 75°C.
It was not in vain that this range was chosen. If the temperature at the entrance to a residential building is above 75°C, then the likelihood of getting burn injuries will increase several times. This is especially true for children's and medical institutions.
At a threshold below 60°C risk of growth of infectious pathogens, such as legionella, increases in warm environments. At 70°C-80°C complete disinfection occurs. An indicator of 40°C promotes best reproduction this bacterium.
The SanPiN Resolution, paragraph 2.2, states that the supplied water is residential buildings must be of high quality: without unpleasant odor, without any aftertaste.
Must be observed compliance with sanitary and epidemiological standards. In case of violations, organizations supplying utility services need to establish the reason for the supply and eliminate it.
Permissible deviation at the point of water collection
Government Resolution No. 354 adopted acceptable standards temperature deviations of hot water supply:
- for night time from 00:00 to 05:00 they correspond to 5°C;
- for daytime from 05:00 to 00:00 – no more than 3°C.
Moreover, if the deviation from the standard is greater than these values, then for every 3°C it is possible demand a reduction in utility bills by 0.1% per hour deviation.
If the device shows a temperature of 40°C or lower, then payment must be made according to cold water standards. But for this it is necessary to have an official measurement report confirming the deviation from the norms.
How to write a complaint?
At repeated violation The temperature regime for hot water supply should be sent to utilities.
It is important that this document is drawn up competently and well-reasoned.
In the header of the document, you should correctly indicate which organization and, if the specific name is known responsible person, to whose name the complaint is sent.
The title of the complaint is written:
- Statement of violation of regulations providing the population with utilities in accordance with Federal Law No. 195, Article 7.23
- The text of the statement states essence of the problem. It is necessary to mention the measurement carried out and enter information from the drawn up report: date of conduct, full name of the employee who carried out the measurement, water temperature.
- At the end of the text of the complaint, a requirement is written to eliminate the reasons causing failures in the supply of hot water. It is worth pointing out the need to inform the applicant about the work performed.
- The document ends with the date of its preparation and the signature of the applicant.
It is important to set the period, for which recalculation must be made.
The beginning of the period is considered to be the date specified in the official act, and the end should be the date when final check completed after eliminating the reasons for supplying water that does not meet temperature standards.
If recalculation is refused, you should go to court.
In cases of violations in accordance with Federal Law No. 195, Article 7.23, persons those found guilty may be subject to fines: for officials the amount of the fine will be from 500 to 1000 rubles, for an organization - from 5000 rubles to 10000 rubles.
When paying for utilities, any user wants to get a quality product for their money. That is why you should not give up if lukewarm water flows out of the tap.
Knowing the hot water temperature standards, you can try to influence the services supplying utilities: take measurements, draw up a report, make a recalculation, file a complaint with a higher authority.
About the provision of public services for hot water supply poor quality and a reduction in hot water charges.
You can find out how management companies make money by supplying hot water at insufficiently high temperatures from the video:
Once upon a time, hot water was a real luxury; today we cannot imagine life without it. In terms of the level of need, it can be put on a par with thirst and hunger.
In spring, the temperature of hot water can be lowered by 10 degrees. Proposal to change the norms of sanitary and epidemiological rules (SanPiN) Rospotrebnadzor. What temperature standards for cold and hot water are established today and where to go if they are not met - read the material on the website.
Water temperature
According to the standards enshrined in SanPiN, the temperature of cold water should be below 20 degrees, and hot water - from 60 to 75 degrees. In this case, slight deviations are possible.
From midnight to five in the morning the permissible deviation is no more than five degrees. In the daytime, from 5:00 to 0:00, the deviation should not exceed three degrees.
Current sanitary and epidemiological rules and regulations require heating tap water to clean it from viruses that reproduce at temperatures below 60 degrees. For example, these are microorganisms that cause Legionnaires' disease.
This bacterium is very dangerous and can multiply in heating, air conditioning and humidification systems. Viral disease occurs with severe fever, intoxication, damage to the lungs, central nervous system, digestive organs, the development of multiple organ failure syndrome is possible.
At the same time, if you supply water at more than 55 degrees, you can get burned. Therefore, the use of hot water is recommended while turning on cold water.
Where to contact
It is important to know that residents pay about half of the total amount of utility bills monthly for water under the line “Fees for maintenance and repairs.” And if the water temperature is less than 60 degrees, you should pay for hot water at the price of cold water. Therefore, you need to monitor the water temperature, and if something happens, immediately contact the authorities responsible for this.
Compliance with water temperature standards is monitored by the State Housing Inspectorate and other government agencies. They force the housing office to put everything in order. Violation of standards for the provision of utility services may result in a fine of up to 10 thousand rubles.
Every citizen has the right to contact government agencies to take temperature measurements at home. On average, utilities are given 45 days to eliminate violations. And to speed up the result, relatives and friends can also send an application, since the more requests of the same type, the faster the utility services will begin to work.
You need to contact the manager of the management company or housing and communal services. If the failures occurred due to an accident, the dispatcher is obliged to report this and indicate the estimated time frame for eliminating the failure.
If there are no prerequisites for a decrease in temperature, the dispatcher is obliged to record the application for further consideration. The consumer must note the application number, time of application and the name of the service employee.
Water is measured as follows: first, a special glass is placed under a stream of hot water. Then you need to place a thermometer in it with the liquid already collected. After a certain time, it is necessary to take readings from the thermometer.
Upon completion of the measurement, a report is drawn up, and if non-compliance with the standards is recorded, the consumer has the right to apply for a recalculation of payment at a reduced rate.
Utility services provided to consumers must be of high quality. Their proper implementation ensures the normal functioning and safety of consumers. This also applies to supplying the population hot water(DHW). The water supplied to apartments and houses must meet the regulatory requirements for its composition, color, smell, and temperature.
We will tell you in this article what the hot water temperature should be according to SanPiN standards.
What standards are established in SanPiN? Photo No. 1
This mysterious abbreviation is deciphered quite simply. It's about about sanitary standards. These regulations are mandatory for everyone and are designed to ensure the safety (harmlessness) of the resources supplied to the end consumer.
The requirements relate to various areas of human activity and must create an environment favorable for his life.
The legislation establishes standards for the quality of water, air, various goods, the operation of enterprises, educational institutions, medical institutions. The specified rules are adopted by acts of the Main sanitary doctor countries. Violation of established regulations requires the application of certain penalties.
Where are they used?
Where are they used? sanitary standards hot water supply? Photo No. 2
Hygienic and sanitary standards have a fairly wide range of use. They operate in trade, education, medicine, and the provision of public services. Their own rules have also been adopted in the field of hot water supply to consumers (SanPiN 2.1.4.2496-09). They relate to the quality of the supplied water, its temperature conditions, and the operation of centralized hot water systems.
The water supplied to consumers must have a harmless composition, the absence of infections and harmful bacteria. In addition, when supplying it, the level of contamination and chlorination must be ensured.
The requirements established by this standard must be observed by all organizations, entrepreneurs, institutions and bodies related to hot water supply without exception. They extend their effect to various types of hot water systems
About the requirements for the center
What are the requirements for the Center for Civil Wars? Photo No. 3
The requirements stipulated by SaiPiN apply not only to the quality of the water itself, but also to their supply systems as a whole. Purification and water supply should be carried out by specialized organizations using safe, proven materials, equipment, and active chemicals.
When designing a water supply system, the type of system is selected based on the indicators of the initially supplied water.
There are three types of systems in total:
- connected to closed heat supply systems;
- to open heat supply systems;
- STsGV with separate networks.
When performing CVS, the safety and security requirements must also be taken into account. normal functioning standards systems. When operating them, the required water temperature must be observed. In places for water intake, it should not fall below +60° Celsius.
It is necessary to constantly monitor the quality of supplied water, including preventive measures. DHW systems must undergo washing and disinfection procedures. Interruptions in water supply in such cases should not last more than fourteen days.
Requirements for DHW quality and temperature
What quality and temperature should hot water be supplied to residential apartments? Photo No. 4
The provisions of SanPiN 2.1.4.2496-09 entitled “Hygienic requirements for ensuring the safety of hot water supply systems” say the following. The consumer must receive water from the tap that has passed all levels of purification and meets all safety and hygiene requirements and rules. These standards are designed to ensure its harmless composition, normal color and smell.
Hot water must be supplied at a certain temperature to avoid the development of various infections and bacteria. According to SanPiN, incoming water cannot be colder than sixty degrees and hotter than seventy-five degrees. Hazardous untested substances cannot be used when purifying water. Its quality should allow it to avoid infection and skin problems.
Recalculation if the temperature does not meet the standards
Despite the existence of standards establishing the required water temperature, their violation is sometimes omitted. If the water does not meet the norm provided for its temperature, you should not ignore it. All housing and communal services must be of high quality and meet established requirements. Their violation entails certain consequences.
It should be borne in mind that the legislator provides for the possibility of minimal deviations from the norm that do not entail negative consequences. Permissible deviations, depending on the day, can range from three to five degrees. When identifying bigger difference The consumer has the right to demand elimination of violations.
In addition, you can recalculate the payment for the entire time the water does not meet the prescribed temperature regime. if the temperature was below the standard, then it is worth paying for hot water according to the tariffs for cold water. According to the existing recalculation formula, the amount of payment is reduced by 0.1 percent for every three degrees of deviation from the norm.
Features of measurements
How to measure hot water for compliance with quality and temperature? Photo No. 5
It makes no sense to say that the hot water temperature does not correspond to the norm. This fact must be established using special measurements. They must be produced by specialists using certain techniques and equipment. These measurements are taken at several water collection points.
In this case, several minutes should pass after opening the tap. It is not recommended to take measurements right away.
A specialist is called upon request from residents (owners) of apartments (houses). Based on the results of the inspection, a violation report must be drawn up temperature norm. Based on this, it will be possible to demand elimination and recalculation.
Why do we need a standard water temperature?
Standard for permissible limits DHW temperature It doesn't just install. Its lower limit makes it possible to rid the water supplied to consumers of various infections and harmful bacteria. With more low temperatures they can develop and multiply, causing harm to humans.
Water temperatures that are too high can cause the risk of burns. Therefore, experts established optimal temperature, meeting all of the above requirements.
Conclusions
The hot water supplied to consumers must comply established standards. This is not only comfort, but also safety for human health and life. If there are violations of its temperature regime, housing and communal services workers should be notified about this. Deviations determined through measurements will serve as the basis for eliminating violations and recalculating payments for hot water supply.
You can find out about Rospotrebnadzor’s plans to reduce the temperature of hot water by watching the video:
The difference in the use of hot water between country house and apartment basically lies in the fact that in the system of individual autonomous heating you can always monitor and adjust the temperature and pressure of the coolant flowing through the pipes, and in centralized system For heating, these parameters are set in the boiler room, and the owner of the apartment cannot in any way influence the adjustment of the characteristics of the working fluid. But what the hot water temperature should be can be controlled in the apartment. This must be done at least to ensure that the temperature of the hot water supply and heating complies with the standards and ensures comfortable living and use of hot water in the bathroom, kitchen and other water points. Therefore, if during the year, instead of hot water of a certain temperature, you receive barely warm or even cold water, then you should think about how and where to write an application in order to achieve the targeted spending of your utility bills.
How the temperature range is set
About what temperature the hot water in the water supply should be and central heating, the information is set out in SanPiN 2.1.4.2496-09 (sanitary rules and regulations determining the temperature of hot water and heating) and GOST R 51617-2000 (air temperature in the room when using heating and hot water). Parameters do not change for a long time, since they are determined by the appropriateness of these values - a person should feel comfortable and not experience any inconvenience when using hot water in one form or another.
Since the temperature of the water in the hot water supply depends on technical solution for the water supply of a house or apartment, then for the cold water and hot water routes the temperature will always be different. Temperature in DHW system should not go beyond 60 0 C-75 0 C for all water points. If DHW diagram – closed type, then the minimum permissible temperature water should be 50 0 C, for an open hot water supply it is 60 0 C.
Housing and communal services standards contain the following permissible deviations: a decrease in temperature by 5 0 C at night (from 0.00 to 5.00) and a decrease in temperature during the day by 3 0 C (from 5.00 to 0.00). These rules are based not only on the comfort of using hot water, but also on the safety of residents. If the deviation from the regulations exceeds the specified limits for every 3 0 C, residents have the right to demand a reduction in the payment for hot water supply by 0.1% for every 60 minutes of violation. If during control temperature measurements the thermometer showed a temperature of ≤ 40 0 C, then payment for utilities is carried out according to the tariffs for cold water supply. To confirm the data, it is necessary to carry out an official measurement and draw up a report certifying the deviation from the SanPiN regulations.
If the water in the pipes is hot, it can cause burns, especially to children. In addition, modern pipe lines are made of plastic or metal-plastic, and high water temperatures have a destructive effect on them. When the temperature in the pipes exceeds 76 0 C, a violation of the regulations occurs, just as when the temperature decreases to 56 0 C, and residents have the right to write an individual or collective complaint to the utility company.
There is also another rule that forces you to regulate the hot water supply in the apartment within 60-75 0 C. warm water Microorganisms and pathogenic bacteria begin to multiply quickly and actively. Therefore, the temperature limit must cover the values. In which a person will not receive burns, but microorganisms will die without causing harm to consumers. This rule is especially relevant for children's and medical institutions.
In the warm fresh water Legionella, a bacterium that causes pneumonia of unknown etiology, reproduces well. This means that in most cases the disease is not identified or is identified incorrectly, which leads to incorrect treatment with corresponding results, including death. But in hot water, Legionella dies depending on the temperature:
- At 70−80 0 C, the water is completely disinfected - all bacteria die instantly;
- At 66 0 C, legionella dies in 120 seconds;
- At a temperature of 60 0 C, microorganisms die in 22 minutes;
- At 55 0 C, bacteria die in 6-7 hours;
- At a temperature of 20−45°C, the active phase of legionella reproduction begins;
- At temperatures ≤ 20°C, Legionella cannot reproduce due to the cold.
Based on the above, it becomes clear that when high temperature the use of hot water becomes safe in terms of morbidity, but unsafe in terms of possible burns:
- When the water temperature in the hot water supply is ≤ 50 0 C, there is a sufficient degree of risk of getting burned;
- At temperatures ≥ 65 0 C, burns on the skin occur within 2-5 seconds;
- At a water temperature of 55 °C, a burn can occur in one and a half minutes.
The problem is solved as follows: hot water with centralized distribution residential buildings first stored in tanks where the temperature is maintained sufficient to kill the bacteria. As DHW supply in the house, its temperature is reduced to a regulated level, and the use of hot water should only be carried out with the simultaneous connection of a cold water supply to the house. 
Water quality in hot water supply
What is regulated by Snip, GOST and SanPin ? SanPiN Decree 2.1.4.2496-09 clause 2.4 regulates the temperature standards for transporting water to residential buildings, and the maximum temperature values for hot water in an apartment are 60 0 C to 75 0 C. In addition, hot water in an apartment should not have foreign odors and flavoring impurities. If for some reason the temperature regulations are not observed, a complaint can be filed against organizations involved in the delivery of hot water to residential buildings in order to eliminate the cause of the violation of GOST. In each region, the application form will be original, so here are a few examples of such applications:
https://youtu.be/1viQbRTzQ6A
How to measure temperature
To find out what the temperature is hot water norm or not, are carried out first independent measurements, and only after this it is necessary to invite official representatives of utility services to carry out official measurements and drawing up relevant supporting documents.
To measure the hot water temperature yourself, open any hot water tap and drain the water for 180 seconds, then fill any container with water (for example, liter jar) and measure the temperature with a regular household thermometer. To do this, lower it into the jar for a few minutes and wait until the thermometer readings stop changing. If the thermometer shows too low or too high values, contact the utility companies with appropriate statements. If for some reason it is impossible to make a written request, then the dispatcher is obliged to accept an oral telephone complaint or a request for a control measurement official representatives companies. If the violation is eliminated without control measurements, the dispatcher is obliged to inform the applicant about this.
If the reason why the temperature schedule is violated is unknown, then a representative of the utility organization is obliged to arrive at the applicant for an official no later than 120 minutes after receiving any application - oral or written. Other time intervals are discussed with the applicant.
Repeated measurements of the DHW temperature are made by an official, after which a report on measuring the water temperature must be drawn up, and on the basis of this document, in the event of an obvious violation, the payment for DHW must be recalculated at other tariffs. The act is drawn up in two copies, one copy is sent to the management company, the second must be with the owner of the property. 
How to write a complaint to the management organization
If the hot water temperature schedule is violated constantly and regularly, then residents can write a collective or individual complaint against the management company that transports hot water. So that the complaint has legal force, it must be drawn up in a legally competent manner, citing facts and arguments. Any notary or lawyer can provide assistance in drawing up such a document.
The document header must contain correct name the organization against which the complaint is being made, and the name of the responsible manager (if known to the complainant) to whom the document is addressed. The personal data of the applicant is indicated below: last name, first name, patronymic, address where the applicant is registered, contact information for subsequent communication regarding the application.
General complaint form:
- Document title;
- Statement that the temperature schedule is violated when providing residents with hot water according to the application form in accordance with Federal Law No. 195 under Article 7.23;
- The statement itself contains a description and essence of the complaint. It is necessary to write in the document that independent and control measurements of the hot water temperature were carried out with information from the previously drawn up report: date of measurement, personal data of the employee who carries out the control measurement of hot water temperature, temperature parameters;
- The complaint should end with a requirement to eliminate violations in the DHW supply or eliminate violations of the DHW temperature regime. In addition, you can oblige the company to inform you about the implementation of relevant work;
- At the end of the written complaint, the date of its preparation is indicated and the signature of the applicant is affixed. The complaint must be submitted and registered in 2 copies. The document is sent to management organization by registered mail with notification, or independently delivered by the applicant to the company’s office.
The second copy of the complaint, which remains with the applicant, must contain a mark indicating the acceptance of the document, and it must also indicate the date of receipt of the application and bear the seal of the management organization. The response to the complaint must be received no later than 30 working days.
How to request a recalculation if you deviate from the temperature schedule
How is recalculation done? payment for hot water supply, if the temperature schedule for hot water supply is violated? Having in hand a control measurement certificate confirmed by an official management company, you need to visit the management organization to arrange a recalculation of the hot water service.
If the DHW temperature at the time of measurement was ≤ 40 0 C, then pay DHW consumption necessary, according to the law, according to tariffs for cold water supply. Thus, to carry out an official recalculation, you need to have on hand a certificate of measuring the DHW temperature. Before drawing up the act, an application for measurement is submitted; the document must contain the registration number, the time of acceptance into office work, and the data of the dispatcher who accepted the application. If the report was drawn up during a technical failure, and subsequently the hot water temperature returned to normal, the dispatcher is obliged to notify the applicant about this, indicating the deadline emergency work DHW and time to repair a breakdown in the pipeline.
If the hot water temperature is constantly low and the reasons for this decrease are unclear, you should decide with a company representative (dispatcher) about the time to carry out a control measurement of the hot water temperature. After measuring and drawing up several copies of the act according to the number of participants in the measurement, the document is sent to the authorities that approve or do not approve the need for recalculation.
IN winter time measurement is made taking into account outside temperature and conditions of thermal insulation of the hot water main. 
Features of measurements
- When measuring the temperature of the hot water supply, the water from the tap should be drained for at least 2-3 minutes;
- The drainage time depends on the DHW supply pattern to the metering tank (for example, from an “independent” pipe or from a valve in the bathroom or kitchen).
The Code of the Russian Federation on Administrative Violations contains Article 7.23, which provides for punitive or administrative sanctions for violating the regulations for providing the population with hot water supply. Therefore, measurement and subsequent actions must be carried out officially and documented in order not only to establish the fact of a violation, but also to determine the exact time frame within which payment for payments will be recalculated DHW services. In this case, the initial period is considered to be the time of drawing up the measurement report, the final date for recalculation is the date of checking the compliance of the temperature regime of the hot water supply after eliminating the accident, breakdown or other reason for the violation of the schedule. If the management company refuses to recalculate, the applicant has the right to file a complaint with Rospotrebnadzor or the courts. 
If violations fall within the scope of Federal Law No. 195 under Article 7.23, then the defendant may be fined, and the amount of the fine for an individual executing person may be 500-1000 rubles, for an organization – 5000-10000 rubles.
By paying for utilities, you have the right to demand that the management company perform your duties in full, and receive the appropriate quality of services and products for your money. Therefore, if you see that the service does not correspond to what was declared, do not be afraid to defend your rights and demand that the company providing the services fulfill its obligations. If you have complete information about DHW standards, temperature charts and permissible deviations you can challenge the unlawful actions of service provider companies, supporting your claims with relevant documents: measurement reports, applications for recalculation of payment for services, correctly filed complaints to higher authorities - Rospotrebnadzor or the court.
What to do if water does not meet SanPiN requirements
If you have a need to recalculate payments for inappropriate hot water delivery services, then your actions must take place within the legal framework, namely, comply with the requirements of Resolution No. 354 of the Government of the Russian Federation, which establishes the rules for the provision of utility services to consumers.
The requirements according to which your actions as an injured consumer will be regulated:
- If you find a violation, you must notify the dispatcher about it in writing or orally. In any case, do not forget to indicate your contact details - personal data, address, reason for contacting. The dispatcher is obliged to register your request and give it a go;
- In response, the dispatcher must inform you of his data, the registration number of your application and the time of its submission;
- the fact of a violation of the provision of services must be verified by the dispatch service and recorded. To do this, an additional verification of the violation is carried out together with the applicant, about which a report is drawn up. According to paragraph No. 108 of Resolution No. 354, such an inspection must be organized no later than two hours after receiving the complaint. Other times are agreed upon with the applicant;
- After the inspection, an act must be drawn up, based on the results of which violations will be eliminated. The document must contain a description of the violation, if it was detected, how and by what means the control measurement of the hot water temperature was carried out, the time of measurement and the address at which all the described actions were carried out;
- Each participant in the inspection must have their own copy of the report, and the applicant must also have one copy.
If you, as an applicant and injured person, do not agree with the results of the inspection and measurements, you can request an additional examination. The repeated inspection is agreed upon and carried out in the same way as the initial one, only an expert is already involved in it. If, during a repeated inspection, the fact of a violation is not confirmed and recorded, then the costs of the examination will be borne by the applicant. 
Actions after receiving the act
After you have completed all the documents and received a certificate of violation of the quality of public services for the delivery of hot water, your further actions consist of filing a request for recalculation of payment. You can find out the time for which the recalculation must be made from the information provided above.
Duration of violation temperature chart counts:
- From the time of bringing information about the violation to the dispatcher;
- Until the time of testing to restore parameters.
If during this time the correct DHW has not been renewed, then the services with a violation of quality are considered incomplete, which means you have the right to submit a second claim.